Contact information
Effective Date: January 1, 2022
Welcome to UmbrellaHub.store. This Contact Information page explains how you can reach our customer support team and outlines the various ways we assist customers before, during, and after their purchase.
We are committed to providing timely, professional, and friendly customer service. Whether you need help selecting the right umbrella, tracking an order, requesting a return, or asking a general question, our team is here to assist you.
Customer Support
UmbrellaHub
3 Abbot St
Kapuskasing, ON P5N 3B6
Canada
Phone
(800) 728-3277
Website
Business Hours
Our customer support team is available during the following hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)
Saturday
10:00 AM – 4:00 PM (EST)
Sunday
Closed
Requests submitted outside business hours will be answered as soon as possible on the next business day.
Email Support
Email is the fastest and most effective way to contact us.
Our support specialists can assist with:
- Order status
- Shipping updates
- Product information
- Return requests
- Refund inquiries
- Exchange requests
- Payment questions
- Technical assistance
- Website support
- General inquiries
We aim to respond to all emails within 24 business hours.
Phone Support
Customers who prefer speaking directly with our team may contact us during business hours.
Phone Number:
(800) 728-3277
Please have your order number available so we can assist you more efficiently.
Order Assistance
If you have questions about an existing order, please include the following information when contacting us:
- Full Name
- Order Number
- Email Address
- Shipping Address
- Description of your request
Providing these details helps us locate your order more quickly.
Product Questions
We're happy to help you choose the right umbrella for your needs.
Our team can provide information regarding:
- Automatic umbrellas
- Folding umbrellas
- Compact travel umbrellas
- Windproof umbrellas
- UV protection umbrellas
- Product dimensions
- Materials
- Features
- Care instructions
Shipping Support
If you need assistance with shipping, we can help with:
- Tracking information
- Delivery estimates
- Shipping confirmation
- Address corrections (before shipment)
- Missing packages
- Delayed deliveries
Our customer service representatives will work with our shipping partners to resolve any delivery concerns promptly.
Returns & Refunds
Need to return an item?
Simply contact us with your order information.
We'll guide you through every step of the return process, including:
- Return eligibility
- Return instructions
- Refund processing
- Replacement requests
- Exchange options
We proudly offer 30-day free returns on eligible orders.
Damaged or Incorrect Orders
If your package arrives damaged or you receive the wrong item, please contact us as soon as possible.
To help us process your request efficiently, please include:
- Order Number
- Photos of the item
- Photos of the packaging
- Description of the issue
Our team will review your case and provide an appropriate solution.
Wholesale & Business Inquiries
Businesses interested in working with UmbrellaHub are welcome to contact us regarding:
- Retail opportunities
- Wholesale partnerships
- Product sourcing
- Corporate purchases
- Promotional collaborations
Please include relevant company information in your inquiry.
Customer Satisfaction
Customer satisfaction is the foundation of our business.
We are committed to providing:
- Friendly service
- Honest communication
- Fast response times
- Reliable assistance
- Professional support
- Clear policies
- Secure shopping experience
Every inquiry is important to us, and we strive to resolve questions as efficiently as possible.
Response Times
Estimated response times:
- Email: Within 24 business hours
- Order inquiries: 1–2 business days
- Return requests: 1 business day
- Refund confirmation: 3–7 business days after approval
During holidays and promotional events, response times may be slightly longer.
Privacy
Any personal information you provide when contacting us will be handled responsibly and used only for customer support purposes, in accordance with our Privacy Policy and applicable laws.
We never sell or misuse customer information.
Contact Summary
UmbrellaHub
Address
3 Abbot St
Kapuskasing, ON P5N 3B6
Canada
Phone
(800) 728-3277
Website
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)
Saturday
10:00 AM – 4:00 PM (EST)
Sunday
Closed
Thank you for choosing UmbrellaHub.
We appreciate your trust and look forward to providing dependable products, exceptional customer service, and a smooth shopping experience every time you visit our store.